Question 1

How quickly will you respond?

Accepted Answer

We respond to all inquiries within 24 hours during business days. For urgent support issues, our team typically responds within a few hours.

Question 2

What are your support hours?

Accepted Answer

Our support team is available Monday through Friday, 9 AM to 6 PM EST. However, our AI phone receptionist works 24/7 to handle your business calls.

Question 3

Do you offer phone support?

Accepted Answer

We primarily offer support via email at support@getcallbook.com. Enterprise customers have access to dedicated phone support as part of their plan.

Question 4

Can I schedule a demo?

Accepted Answer

Yes! You can request a demo by filling out our contact form and selecting "Request a Demo" as the subject. Our sales team will reach out to schedule a personalized walkthrough of Callbook.

Question 5

How do I report a technical issue?

Accepted Answer

To report a technical issue, email support@getcallbook.com with a description of the problem, your account email, and any relevant screenshots or error messages. You can also use the contact form and select "Technical Support" as the subject.

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